Refund Policy

Refund Policy

  • If the booking is cancelled within 24 hours before check-in then no amount will be refunded.
  • The processing will take between 2-4 weeks until the whole amount shows back on your credit card statement. Reasons for this are the billing cycle of your credit card company and processing time of the bank. The refund amount depends on numerous factors such as the resort's cancellation policy, time of cancellation and processing fees. For more details see cancellation policy.
  • In case a reservation is not confirmed, we will not charge you anything on your credit card and release the whole amount that was held on it immediately. Now after we do this, it will still take a maximum of 2-4 weeks for the bank to process this and for the money to show back on your credit card.